Supported use cases for Voice Bot

The voice bot builds on the DeepConverse platform and allows a myriad of use cases to be built out. The following use cases are supported out of the box.

  1. Question / Answering using Generative AI

  2. Information capturing and escalation

  3. Sending out information over SMS during the voice interaction

  4. Capture of complex information / document uplaods via SMS during call interaction

  5. Policy based conversational flows that use Generative AI to help the customer achieve a goal.

  6. Allow hold music during the call

  7. Conditional call forwarding and routing to call center departments

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