> For the complete documentation index, see [llms.txt](https://docs.deepconverse.com/product-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.deepconverse.com/product-docs/voice-bot/supported-use-cases-for-voice-bot.md).

# Supported use cases for Voice Bot

The voice bot builds on the DeepConverse platform and allows a myriad of use cases to be built out. The following use cases are supported out of the box.

1. Question / Answering using Generative AI 
2. Information capturing and escalation
3. Sending out information over SMS during the voice interaction
4. Capture of complex information / document uplaods via SMS during call interaction
5. Policy based conversational flows that use Generative AI to help the customer achieve a goal.
6. Allow hold music during the call
7. Conditional call forwarding and routing to call center departments


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.deepconverse.com/product-docs/voice-bot/supported-use-cases-for-voice-bot.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.