Supported use cases for Voice Bot
The voice bot builds on the DeepConverse platform and allows a myriad of use cases to be built out. The following use cases are supported out of the box.
Question / Answering using Generative AI
Information capturing and escalation
Sending out information over SMS during the voice interaction
Capture of complex information / document uplaods via SMS during call interaction
Policy based conversational flows that use Generative AI to help the customer achieve a goal.
Allow hold music during the call
Conditional call forwarding and routing to call center departments
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