Messages Endpoint
The Messages endpoint returns data about the messages within a Conversation. This will include information like the type, sender, the time the message was sent and message specific data.
Message ID (_id) | The message's unique ID. |
Time (time) | The time the message was sent |
Conversation ID (conversationId) | The unique ID of the conversation the message belongs to. |
Type of the Message (type) | The type of message |
Message data (outMsg) | The details of the message sent by the chatbot |
User Action Type (userActionType) | The type of action taken by the user. This value only exists for type UserInput |
User Input (userInput) | The value of userInput done by the customer. This can be the content of text, quick reply or form input |
Here is a sample request for the messages endpoint
To iterate through the results pass the cursor
value till the cursor returned by the API is null.
Optional: You can use the conversation_id
parameter to fetch messages for a specific conversation.
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