Chatbot Persistence mode

Persistence mode allows you to choose between clearing your chat conversation or saving it upon the page reload. There are two options in Persistence Mode

Persist

When you select this, upon the page reload, the conversation won't be cleared and will resume from where it was paused.

Clear on Reload

Upon selecting this option, the chat conversation is cleared and once the page is reloaded, it starts the chatbot from the beginning of the flow.

Clear on Tab Close

Upon selecting this option, the chat conversation is cleared and once the tab is closed, it starts the chatbot from the beginning of the flow.

How to choose the mode?

You can access/enable Persistence mode, by going to settings of the chatbot and selecting "Features" on the left help panel. Click on the Widget setting and you can see a dropdown for persistence mode which allows you to choose between the options.