Guide (Chatbot)

You can use the Guide node to reference a Guide in the chatbot. You can drag the Guide node and the choose the specific Guide that you want the customer to go through.

The Guide block has three transitions dependent on the outcome of the guide.

Solved

Customer goes through the Guide and reaches a Solved step. At this point you can connect Solved transition to how you want to respond to the customer.

Unsolved

Customer goes through the Guide and reaches a Unsolved step. At this point you can connect Unsolved transition to how you want to respond to the customer.

Skipped

Customer goes through the Guide and closes the Guide without completing it or reaching a Solved/Unsolved state. At this point you can connect Skipped transition to how you want to respond to the customer.