Integrating with Google Analytics

When you use the DeepConverse chat widget you can also integrate it seamlessly with Google Analytics. This allows you to use your existing GA property and track events and user interactions happening in the chatbot.

You can set the Google Analytics property in the Features > Miscellaneous section of your chatbot (shown below)

This feature requires Google Analytics 4

We list out the events that are tracked with different interactions in the chatbot.

Event Name

Event Label


Open Bot

Fired when user clicks on chat bubble to open chatbot

Setting Clicked

Fired when user clicks on Settings icon

Minimize Bot

Fired when user minimized chatbot

Close Bot

Fired when user closes chatbot

Close Preview

Fired when user closes the chatbot bubble text

User Clicked

Button Text

Fired when user clicks on a quick reply button

Enlarge Image

Fired when user clicks to enlarge an image

Confirm End Chat

Fired when user clicks confirm end chat

Continue Chat

Fired when a user clicks on Continue chat

Download Transcript

Fired when user clicks Download Transcript

Input Submitted

User Input Text

Fired when user types something into the chatbot text box

Google Analytics View

You will be able to see the events show up in Google Analytics. Now you use these events to filter and segment users and create views based on them.

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