Integrating with Google Analytics

When you use the DeepConverse chat widget you can also integrate it seamlessly with Google Analytics. This allows you to use your existing GA property and track events and user interactions happening in the chatbot.

You can set the Google Analytics property in the Features > Miscellaneous section of your chatbot (shown below)

This feature requires Google Analytics 4

We list out the events that are tracked with different interactions in the chatbot.

Event Name	Event Label	Description
Open Bot		Fired when user clicks on chat bubble to open chatbot
Setting Clicked		Fired when user clicks on Settings icon
Minimize Bot		Fired when user minimized chatbot
Close Bot		Fired when user closes chatbot
Close Preview		Fired when user closes the chatbot bubble text
User Clicked	Button Text	Fired when user clicks on a quick reply button
Enlarge Image		Fired when user clicks to enlarge an image
Confirm End Chat		Fired when user clicks confirm end chat
Continue Chat		Fired when a user clicks on Continue chat
Download Transcript		Fired when user clicks Download Transcript
Input Submitted	User Input Text	Fired when user types something into the chatbot text box

Google Analytics View

You will be able to see the events show up in Google Analytics. Now you use these events to filter and segment users and create views based on them.