# Zendesk Sunshine Conversations Handoff (In Widget)

We will walkthrough the setup required to do the Sunshine Conversations Handover using the DeepConverse chat widget. 

{% hint style="info" %}
This article allows you to do a handoff to Zendesk within DeepConverse chat widget 
{% endhint %}

1. Make sure you have connected to **Zendesk Sunshine Conversations** via the **Connections** page

2. Navigate to **Zendesk Admin** > **Bots**. Here you will see DeepConverse under marketplace bots. <br>

   <figure><img src="/files/PfJAKR9kCJc8mS67eSY1" alt=""><figcaption></figcaption></figure>

3. Go ahead and navigate to **Messaging** to see if the web widget channel is active.<br>

   <figure><img src="/files/B0Zrc7x2jM0kwsj91H5i" alt=""><figcaption></figcaption></figure>

4. Create an API Key for the Conversations API for DeepConverse. <br>

   <figure><img src="/files/hhRkOGhutyXzSrybaQzQ" alt=""><figcaption></figcaption></figure>

5. Reach out to the DeepConverse team to find out the **Web Messenger Integration Id** to use for the handoff. This is found via the integrations API \
   [`https://api.smooch.io/v2/apps/{{appId}}/integrations`](https://api.smooch.io/v2/apps/{{appId}}/integrations)<br>

6. Use the Web Messenger Integration Id along with the connection and fields to pass to Zendesk in the Escalation Flow.\ <br>

   <figure><img src="/files/aFyYoSXhjsBp9dU6cc1A" alt=""><figcaption></figcaption></figure>

7. In order for DeepConverse to receive the Conversation events add a Conversation Integration with the following API: \
   \
   [`https://api.converseapps.com/messaging/smooch/events`](<https://api.converseapps.com/messaging/smooch/events&#xA;>)<br>

   <figure><img src="/files/rVfwKhB0OrrB4lhXeqdy" alt=""><figcaption></figcaption></figure>

#### Fields Available in Handoff

<table><thead><tr><th width="370">Field Name</th><th>Description</th></tr></thead><tbody><tr><td>tags</td><td>Comma separated list of tags to add to Zendesk ticket</td></tr><tr><td>brand_id</td><td>Id of the Zendesk brand to use</td></tr><tr><td>priority</td><td>Priority of Zendesk ticket</td></tr><tr><td>requester.name</td><td>Name of the requester (Use $ to reference a parameter)</td></tr><tr><td>requester.email</td><td>Email of the requester</td></tr><tr><td>&#x3C;field_id></td><td>Custom field value to set</td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/zendesk-sunshine-conversations-handoff-in-widget.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.