> For the complete documentation index, see [llms.txt](https://docs.deepconverse.com/product-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/salesforce-blocks/live-agent-handover.md).
# Live Agent Handover
The **Live Agent Handover** block allows you to handoff customers to a Salesforce Live Agent. In addition to the handover you can associate cases and contacts. You also have the ability to prefill fields on the [LiveChatTranscript](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_livechattranscript.htm) object.
Salesforce - Live Agent Handover Node
By default the following are the required fields which can either be populated directly or with parameters.
1. Live Agent Url
2. Salesforce Organization Id
3. Deployment Id
4. Button Id
Optional fields include the following:
| Field | Description |
| ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Case Id | The Salesforce Case object to associate with the transcript. This should be created prior to handoff if the association is needed |
| Contact Id | The Salesforce Contact object to associate with the transcript. This should be created prior to handoff if the association is needed |
| Custom Fields | These are key value pairs to be set on the LiveChatTranscript object. These can be either the default Salesforce fields or any custom fields added into the object. |
On the completion of the chat the flow would move forward to the next node. Completion can happen with the following scenarios:
1. Chat ended by agent
2. Chat ended by user
3. Disconnect from user (Abandonment leading to ending of chat after a timeout)