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Embedding Guides in Chatbots
Guides can be embedded into the chatbot using the Guide block.
Customers can go through Guides in the chatbot and troubleshoot issues seamlessly. Here is an interaction example.
When a customer goes through a Guide there can be three outcomes.
- 1.Solved
- 2.Unsolved
- 3.Skipped
For Solved/Unsolved we track that as an Answer Feedback given for the specific guide that is presented to the customer.
You can make use of the emitting events on the transitions if you want to mark the chatbot conversation as Successful or Unsuccessful.