> For the complete documentation index, see [llms.txt](https://docs.deepconverse.com/product-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.deepconverse.com/product-docs/guides/embedding-guides-in-chatbots.md).

# Embedding Guides in Chatbots

Guides can be embedded into the chatbot using the Guide block. 

{% content-ref url="/pages/uhXrQiT66a4lrQjsPIQN" %}
[Guide (Chatbot)](/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks/guide-chatbot.md)
{% endcontent-ref %}

Customers can go through Guides in the chatbot and troubleshoot issues seamlessly. Here is an interaction example.

{% embed url="<https://www.loom.com/share/efd786c888744f63bf883dde9c72924c>" %}

### Events

When a customer goes through a Guide there can be three outcomes.&#x20;

1. Solved
2. Unsolved
3. Skipped

For Solved/Unsolved we track that as an Answer Feedback given for the specific guide that is presented to the customer.&#x20;

You can make use of the emitting events on the transitions if you want to mark the chatbot conversation as Successful or Unsuccessful.&#x20;