Docs
DashboardRelease Notes
  • What is DeepConverse?
  • Chatbots
    • Basics
      • Building chatbot intents
      • Intent action responses
      • Chatbot Persistence mode
      • Publishing changes
    • Advanced Functionality
      • Connection Override
      • User Identity Verification
      • Announcements
      • Channel Specific Functionality
        • Zendesk Sunshine Conversations
          • How to handle image and file uploads in Zendesk Sunshine Conversations?
        • Zendesk Chat (Classic)
          • How to handoff conversations to Zendesk Chat (Classic) ?
        • Calendly
    • Branding
    • Deploy
      • Chatbot Versioning
      • iOS SDK
        • iOS (Custom Webview)
      • Android SDK
      • Adding widget to your Zendesk Help Center
      • Adding widget to your website
      • Custom Initialization and Passing Metadata
      • Open chatbot via Javascript
      • Adding widget to your Shopify Store
        • Adding the widget to Shopify via the Theme editor embed block
    • Localization
    • Customizations
      • Adding a link to your Privacy Policy in Chatbot window
  • Voice Bot
    • Getting Started with Voice Bots
    • Voice Bot Architecture
    • Supported use cases for Voice Bot
    • Setup and Configuration
  • Ticket Automation
    • Setup Zendesk email and ticket automation
  • Guides
    • Building Guides
    • Guide Theme Customization
    • Embedding Guides on your website
    • Embedding Guides in Chatbots
    • How to copy Guides across sites
  • Conversational Flow Builder
    • What is the Conversation Flow Builder?
    • Assign Parameters in Conversations
      • Predefined Parameters
    • How to use Rules in Conversations
    • Conversation Blocks
      • Question
      • Salesforce Blocks
        • Agent Availability Block
        • Live Agent Handover
      • Guide Blocks
        • Guide Step (Guide Flow)
        • Solved Block
        • Unsolved Block
        • Guide (Chatbot)
      • HTTP Request
      • Client Events
      • Policy
      • Zendesk Sunshine Conversations Handoff (In Widget)
    • Data Tables
      • How to read or search data from Data Tables?
  • Analytics
    • Chatbot Analytics
    • Viewing Chat Conversations
    • Message Viewer
    • Integrating with Google Analytics
    • Export API
      • Conversations Endpoint
      • Messages Endpoint
  • Integrations
    • Supported Integrations
      • Zendesk
      • Zendesk Sunshine Conversations
      • Salesforce
      • Gorgias
  • Account
    • Adding Users
    • Permissions and Roles
    • Multiple Sites
  • Security
    • DeepConverse Public IPs
    • Subprocessors
    • Data Request Policy
    • Technical and Organizational Security Measures
    • Reporting Security Vulnerabilities
      • Log4Shell Vulnerability
    • Generative AI - Technical Security Measures
  • Support
    • Contacting Support
    • Service Levels and Response Times
    • Platform Stability
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  • Reporting Technical Issues and Bugs
  • Feature Requests

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  1. Support

Contacting Support

PreviousGenerative AI - Technical Security MeasuresNextService Levels and Response Times

Last updated 1 year ago

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If you would like to report bugs or request new features you can contact the DeepConverse support team by sending an email to

You can also submit a ticket from the by going to Account > Support.

Reporting Technical Issues and Bugs

When submitting a technical issue, there are a couple of things that can be included that will help our developers in identifying and fixing an issue. Also, this may save some time in waiting for messages back and forth between you and the support staff.

  • Provide details on the actual behavior you are noticing

  • Provide details on the behavior expected in the product

  • Include screenshots, videos and links to where the behavior can be seen for reproduction

  • Include details on the severity of the issue

Once you report the issue our team will review the ticket and let you know the game plan to address it.

Feature Requests

Our team is always looking for feedback and is very open to learning about how our customers would like to us our products. If you have ideas on product features you’d like to see added to DeepConverse share your ideas with us by creating a and selecting the type Feature Request.

Include details on your use case that you are trying to address and what feature in DeepConverse can help you accomplish that better.

support@deepconverse.com
DeepConverse dashboard
Support Ticket