Docs
DashboardRelease Notes
  • What is DeepConverse?
  • Chatbots
    • Basics
      • Building chatbot intents
      • Intent action responses
      • Chatbot Persistence mode
      • Publishing changes
    • Advanced Functionality
      • Connection Override
      • User Identity Verification
      • Announcements
      • Channel Specific Functionality
        • Zendesk Sunshine Conversations
          • How to handle image and file uploads in Zendesk Sunshine Conversations?
        • Zendesk Chat (Classic)
          • How to handoff conversations to Zendesk Chat (Classic) ?
        • Calendly
    • Branding
    • Deploy
      • Chatbot Versioning
      • iOS SDK
        • iOS (Custom Webview)
      • Android SDK
      • Adding widget to your Zendesk Help Center
      • Adding widget to your website
      • Custom Initialization and Passing Metadata
      • Open chatbot via Javascript
      • Adding widget to your Shopify Store
        • Adding the widget to Shopify via the Theme editor embed block
    • Localization
    • Customizations
      • Adding a link to your Privacy Policy in Chatbot window
  • Voice Bot
    • Getting Started with Voice Bots
    • Voice Bot Architecture
    • Supported use cases for Voice Bot
    • Setup and Configuration
  • Ticket Automation
    • Setup Zendesk email and ticket automation
  • Guides
    • Building Guides
    • Guide Theme Customization
    • Embedding Guides on your website
    • Embedding Guides in Chatbots
    • How to copy Guides across sites
  • Conversational Flow Builder
    • What is the Conversation Flow Builder?
    • Assign Parameters in Conversations
      • Predefined Parameters
    • How to use Rules in Conversations
    • Conversation Blocks
      • Question
      • Salesforce Blocks
        • Agent Availability Block
        • Live Agent Handover
      • Guide Blocks
        • Guide Step (Guide Flow)
        • Solved Block
        • Unsolved Block
        • Guide (Chatbot)
      • HTTP Request
      • Client Events
      • Policy
      • Zendesk Sunshine Conversations Handoff (In Widget)
    • Data Tables
      • How to read or search data from Data Tables?
  • Analytics
    • Chatbot Analytics
    • Viewing Chat Conversations
    • Message Viewer
    • Integrating with Google Analytics
    • Export API
      • Conversations Endpoint
      • Messages Endpoint
  • Integrations
    • Supported Integrations
      • Zendesk
      • Zendesk Sunshine Conversations
      • Salesforce
      • Gorgias
  • Account
    • Adding Users
    • Permissions and Roles
    • Multiple Sites
  • Security
    • DeepConverse Public IPs
    • Subprocessors
    • Data Request Policy
    • Technical and Organizational Security Measures
    • Reporting Security Vulnerabilities
      • Log4Shell Vulnerability
    • Generative AI - Technical Security Measures
  • Support
    • Contacting Support
    • Service Levels and Response Times
    • Platform Stability
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  1. Security
  2. Reporting Security Vulnerabilities

Log4Shell Vulnerability

A security vulnerability affecting the Java logging framework Log4j was publicly disclosed in December 2021

DeepConverse platform does not use Java technology for our core services, and as a result, our services are not impacted by the Log4Shell vulnerability.

We tested our systems for external exploitability of the vulnerability to identify possible attack vectors. We patched our logging infrastructure, and updated them accordingly based on the recommended guidance from Elastic and AWS.

Additional controls are also being employed to mitigate the risk. We are monitoring abnormal patterns in DeepConverse inbound and outbound traffic, and activating new web application firewall (WAF) rules and blocking suspicious IPs.

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Last updated 1 year ago

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