Docs
DashboardRelease Notes
  • What is DeepConverse?
  • Chatbots
    • Basics
      • Building chatbot intents
      • Intent action responses
      • Chatbot Persistence mode
      • Publishing changes
    • Advanced Functionality
      • Connection Override
      • User Identity Verification
      • Announcements
      • Channel Specific Functionality
        • Zendesk Sunshine Conversations
          • How to handle image and file uploads in Zendesk Sunshine Conversations?
        • Zendesk Chat (Classic)
          • How to handoff conversations to Zendesk Chat (Classic) ?
        • Calendly
    • Branding
    • Deploy
      • Chatbot Versioning
      • iOS SDK
        • iOS (Custom Webview)
      • Android SDK
      • Adding widget to your Zendesk Help Center
      • Adding widget to your website
      • Custom Initialization and Passing Metadata
      • Open chatbot via Javascript
      • Adding widget to your Shopify Store
        • Adding the widget to Shopify via the Theme editor embed block
    • Localization
    • Customizations
      • Adding a link to your Privacy Policy in Chatbot window
  • Voice Bot
    • Getting Started with Voice Bots
    • Voice Bot Architecture
    • Supported use cases for Voice Bot
    • Setup and Configuration
  • Ticket Automation
    • Setup Zendesk email and ticket automation
  • Guides
    • Building Guides
    • Guide Theme Customization
    • Embedding Guides on your website
    • Embedding Guides in Chatbots
    • How to copy Guides across sites
  • Conversational Flow Builder
    • What is the Conversation Flow Builder?
    • Assign Parameters in Conversations
      • Predefined Parameters
    • How to use Rules in Conversations
    • Conversation Blocks
      • Question
      • Salesforce Blocks
        • Agent Availability Block
        • Live Agent Handover
      • Guide Blocks
        • Guide Step (Guide Flow)
        • Solved Block
        • Unsolved Block
        • Guide (Chatbot)
      • HTTP Request
      • Client Events
      • Policy
      • Zendesk Sunshine Conversations Handoff (In Widget)
    • Data Tables
      • How to read or search data from Data Tables?
  • Analytics
    • Chatbot Analytics
    • Viewing Chat Conversations
    • Message Viewer
    • Integrating with Google Analytics
    • Export API
      • Conversations Endpoint
      • Messages Endpoint
  • Integrations
    • Supported Integrations
      • Zendesk
      • Zendesk Sunshine Conversations
      • Salesforce
      • Gorgias
  • Account
    • Adding Users
    • Permissions and Roles
    • Multiple Sites
  • Security
    • DeepConverse Public IPs
    • Subprocessors
    • Data Request Policy
    • Technical and Organizational Security Measures
    • Reporting Security Vulnerabilities
      • Log4Shell Vulnerability
    • Generative AI - Technical Security Measures
  • Support
    • Contacting Support
    • Service Levels and Response Times
    • Platform Stability
Powered by GitBook
On this page

Was this helpful?

  1. Chatbots
  2. Advanced Functionality

Announcements

PreviousUser Identity VerificationNextChannel Specific Functionality

Last updated 1 year ago

Was this helpful?

Announcement feature is used to display a message on top of the chabots for any important message to be displayed to the user or for promoting any seasonal sales or offers the company has.

Enabling the Announcement Feature

To add the Announcement feature, open the chatbot for which you want to add the Announcement and click on settings tab, click on Announcement tab which should look like this

Click on Add Announcement and it opens a tab where you need to add the title and description of the announcement which should look like this.

Add_Announcemnet.png

Make sure that the Start Date and End Date are entered appropriately matching the time when you want the announcement to be displayed on the chatbot(s) along with the description and title for the announcement you create and click on submit which creates an announcement which can be used on the chatbots. Note: When you click on the pencil Icon to edit the Announcement and if you made changes to any announcement, the toggle bar for Active goes inactive, make sure that you change it back to active after if any changes are made to an existing announcement. Once the above steps are performed, you can click on test on the top of the chatbot page to test the chatbot created for the announcement feature added and this is how it should look

Add_Announcement_settings.png
Announcment_Preview_on_chatbot.png