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Deep dive into the messages
Message viewer is a tool that allows you to see the conversation messages exchanged between the customers and the chatbot. This is helpful to see and filter by message types or searching specific interactions.
You can access it by clicking Messages for the chatbot you would like to view it for.
You can do the following:
- View the messages identified by Sender (Bot or User)
- Node type that the flow went through
- Message shown to the customer
- View the conversation where this message was shown or reached
You can filter the messages by the following:
- Node type
- Action type
- Conversation Id
- Message Id