Predefined Parameters

The system will prepopulate common parameters to help make decisions in the flows. Below is a list of the predefined parameters.

Parameter Name
__sys_userIp	IP Address of the customer
__sys_userAgent	User agent of the browser
__sys_userAgentParsed	Parsed representation of the user agent Example: {"device": {"brand": "Apple", "family": "Mac", "model": "Mac"}, "os": {"family": "Mac OS X", "major": "10", "minor": "9", "patch": "4", "patch_minor": null}, "string": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.104 Safari/537.36", "user_agent": {"family": "Chrome", "major": "41", "minor": "0", "patch": "2272"}}
__sys_userCountry	Country identified by Cloudflare https://developers.cloudflare.com/support/network/configuring-ip-geolocation/
__sys_conversationId	Conversation Id
__sys_userAction	Last Action taken by the customer {"type": "action_userInput", "text": button_text} {"type": "action_userQuickReply", "text": "Order Return"}
__sys_channel	Channel being used for the conversation
__sys_activeIntent	Currently active intent
browser_path	URL Path the chatbot was loaded on
browser_hostname	Browser hostname
browser_referrer	Referrer of the webpage where bot was loaded
browser_isMobile	If the user is on a mobile device