> For the complete documentation index, see [llms.txt](https://docs.deepconverse.com/product-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.deepconverse.com/product-docs/chatbots/basics/intent-action-responses.md).

# Intent action responses

When the chatbot understands an **intent** it can respond by taking the user through a **Flow**. The flow is a conversational workflow that walks customers through different actions and/or provides information.

When you add a **intent** it is automatically associated with a flow.  

### Flows <a href="#multi_step_response" id="multi_step_response"></a>

Flows are authored using our Conversation Flow Builder. Flows can be used to author API callouts, forms, questions, conditional rules and make use of prebuilt building blocks (Add On).

<figure><img src="/files/TNIq039hy188NEcCvOdn" alt=""><figcaption></figcaption></figure>

Learn more about authoring flows by visiting the pages below.

{% content-ref url="/pages/3PKaI7QGJlIu5seX0sxS" %}
[Conversational Flow Builder](/product-docs/conversational-flow-builder/what-is-the-conversation-flow-builder.md)
{% endcontent-ref %}

{% content-ref url="/pages/xn0hO2DMM3XavF09KguE" %}
[Conversation Blocks](/product-docs/conversational-flow-builder/conversation-blocks.md)
{% endcontent-ref %}