Intent action responses

When the chatbot understands an intent it can respond by taking the user through a Flow. The flow is a conversational workflow that walks customers through different actions and/or provides information.

When you add a intent it is automatically associated with a flow.

Flows

Flows are authored using our Conversation Flow Builder. Flows can be used to author API callouts, forms, questions, conditional rules and make use of prebuilt building blocks (Add On).

Learn more about authoring flows by visiting the pages below.

Conversational Flow BuilderConversation Blocks