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  1. Chatbots
  2. Advanced Functionality
  3. Channel Specific Functionality
  4. Zendesk Sunshine Conversations

How to handle image and file uploads in Zendesk Sunshine Conversations?

PreviousZendesk Sunshine ConversationsNextZendesk Chat (Classic)

Last updated 1 year ago

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When using the Zendesk Sunshine Conversations channel you can accept file and image attachments from customers. This allows supporting use cases such as:

  • Returns Automation

  • Proof of Purchase Validation

  • Product Documentation

Customers can upload file/images at any point in the conversation. These out of bound uploads are maintained in the conversation in Zendesk.

If you would like to accept a file/image upload at a certain point you case use the Zendesk Sunshine Conversations File Upload add on. What this does is wait for the user to upload a file and then progress the flow to the next step.

Example flow using the file upload:

mceclip0.png

File Parameters

After the user uploads you will have access to the following parameters:

Parameter

Purpose

fileName

Name of the file uploaded by the customer

fileUrl

Media URL hosted by Zendesk

fileType

Mime type of the file uploaded by the customer

User Experience

Here is the conversation flow in action on Zendesk Sunshine Conversations web widget:

For additional details about supported file types and sizes refer to

Sunshine Conversations documentation