> For the complete documentation index, see [llms.txt](https://docs.deepconverse.com/product-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks/unsolved-block.md).

# Unsolved Block

Unsolved Block can be used in Guides to mark that the customer has reached a point where the solutions were not helpful. At this point they would need additional help. 

<figure><img src="https://534431549-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbO3m8ycFG8xg77R5w9dH%2Fuploads%2Flq4TlBwnTjVotZ3jvtAr%2Fimage.png?alt=media&amp;token=7241de5f-7748-49c0-8712-d2cb0b399e8a" alt=""><figcaption></figcaption></figure>

When a customer reaches a **Unsolved** node it is tracked as an escalated interaction.