Dashboard Release Notes

What is DeepConverse?
Chatbots
Voice Bot
Ticket Automation
- Setup Zendesk email and ticket automation
Guides
Conversational Flow Builder
Analytics
Integrations
- Supported Integrations
Account
Security
Support

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Unsolved Block

PreviousSolved Block NextGuide (Chatbot)

Last updated 1 year ago

Unsolved Block can be used in Guides to mark that the customer has reached a point where the solutions were not helpful. At this point they would need additional help.

When a customer reaches a Unsolved node it is tracked as an escalated interaction.