# Zendesk Sunshine Conversations Handoff (In Widget)

We will walkthrough the setup required to do the Sunshine Conversations Handover using the DeepConverse chat widget.&#x20;

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This article allows you to do a handoff to Zendesk within DeepConverse chat widget&#x20;
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1. Make sure you have connected to **Zendesk Sunshine Conversations** via the **Connections** page
2.  Navigate to **Zendesk Admin** > **Bots**. Here you will see DeepConverse under marketplace bots. \


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3.  Go ahead and navigate to **Messaging** to see if the web widget channel is active.\


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4.  Create an API Key for the Conversations API for DeepConverse. \


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5. Reach out to the DeepConverse team to find out the **Web Messenger Integration Id** to use for the handoff. This is found via the integrations API \
   [`https://api.smooch.io/v2/apps/{{appId}}/integrations`](https://api.smooch.io/v2/apps/%7B%7BappId%7D%7D/integrations)\

6.  Use the Web Messenger Integration Id along with the connection and fields to pass to Zendesk in the Escalation Flow.\
    \


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7.  In order for DeepConverse to receive the Conversation events add a Conversation Integration with the following API: \
    \
    [`https://api.converseapps.com/messaging/smooch/events`](https://api.converseapps.com/messaging/smooch/events)\


    <figure><img src="https://534431549-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbO3m8ycFG8xg77R5w9dH%2Fuploads%2FW1DDTESQsaUyolW0gnPb%2Fimage.png?alt=media&#x26;token=4809660d-d925-4c1c-bafd-218ea78a23ca" alt=""><figcaption></figcaption></figure>

#### Fields Available in Handoff

<table><thead><tr><th width="370">Field Name</th><th>Description</th></tr></thead><tbody><tr><td>tags</td><td>Comma separated list of tags to add to Zendesk ticket</td></tr><tr><td>brand_id</td><td>Id of the Zendesk brand to use</td></tr><tr><td>priority</td><td>Priority of Zendesk ticket</td></tr><tr><td>requester.name</td><td>Name of the requester (Use $ to reference a parameter)</td></tr><tr><td>requester.email</td><td>Email of the requester</td></tr><tr><td>&#x3C;field_id></td><td>Custom field value to set</td></tr></tbody></table>

