> For the complete documentation index, see [llms.txt](https://docs.deepconverse.com/product-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks/unsolved-block.md).

# Unsolved Block

Unsolved Block can be used in Guides to mark that the customer has reached a point where the solutions were not helpful. At this point they would need additional help. 

<figure><img src="/files/D5NrTo91v4FYlhmI3Tab" alt=""><figcaption></figcaption></figure>

When a customer reaches a **Unsolved** node it is tracked as an escalated interaction.