# Docs ## Docs - [What is DeepConverse?](/product-docs/what-is-deepconverse.md): DeepConverse is a Customer Support Automation platform helping organizations scale their support using AI and Automation - [Basics](/product-docs/chatbots/basics.md) - [Building chatbot intents](/product-docs/chatbots/basics/building-chatbot-intents.md) - [Intent action responses](/product-docs/chatbots/basics/intent-action-responses.md) - [Chatbot Persistence mode](/product-docs/chatbots/basics/chatbot-persistence-mode.md) - [Publishing changes](/product-docs/chatbots/basics/publishing-changes.md) - [Advanced Functionality](/product-docs/chatbots/advanced-functionality.md) - [Connection Override](/product-docs/chatbots/advanced-functionality/connection-override.md) - [User Identity Verification](/product-docs/chatbots/advanced-functionality/user-identity-verification.md): Verify the identity of users - [Announcements](/product-docs/chatbots/advanced-functionality/announcements.md) - [Channel Specific Functionality](/product-docs/chatbots/advanced-functionality/channel-specific-functionality.md) - [Zendesk Sunshine Conversations](/product-docs/chatbots/advanced-functionality/channel-specific-functionality/zendesk-sunshine-conversations.md) - [How to handle image and file uploads in Zendesk Sunshine Conversations?](/product-docs/chatbots/advanced-functionality/channel-specific-functionality/zendesk-sunshine-conversations/how-to-handle-image-and-file-uploads-in-zendesk-sunshine-conversations.md) - [Zendesk Chat (Classic)](/product-docs/chatbots/advanced-functionality/channel-specific-functionality/zendesk-chat-classic.md) - [How to handoff conversations to Zendesk Chat (Classic) ?](/product-docs/chatbots/advanced-functionality/channel-specific-functionality/zendesk-chat-classic/how-to-handoff-conversations-to-zendesk-chat-classic.md) - [Calendly](/product-docs/chatbots/advanced-functionality/channel-specific-functionality/calendly.md) - [Branding](/product-docs/chatbots/branding.md) - [Deploy](/product-docs/chatbots/deploy.md) - [Chatbot Versioning](/product-docs/chatbots/deploy/chatbot-versioning.md) - [iOS SDK](/product-docs/chatbots/deploy/ios-sdk.md) - [iOS (Custom Webview)](/product-docs/chatbots/deploy/ios-sdk/ios-custom-webview.md) - [Android SDK](/product-docs/chatbots/deploy/android-sdk.md) - [Adding widget to your Zendesk Help Center](/product-docs/chatbots/deploy/adding-widget-to-your-zendesk-help-center.md) - [Adding widget to your website](/product-docs/chatbots/deploy/adding-widget-to-your-website.md) - [Custom Initialization and Passing Metadata](/product-docs/chatbots/deploy/custom-initialization-and-passing-metadata.md) - [Open chatbot via Javascript](/product-docs/chatbots/deploy/open-chatbot-via-javascript.md) - [Adding widget to your Shopify Store](/product-docs/chatbots/deploy/adding-widget-to-your-shopify-store.md) - [Adding the widget to Shopify via the Theme editor embed block](/product-docs/chatbots/deploy/adding-widget-to-your-shopify-store/adding-the-widget-to-shopify-via-the-theme-editor-embed-block.md) - [Localization](/product-docs/chatbots/localization.md): Translate chatbot content to multiple languages - [Customizations](/product-docs/chatbots/customizations.md) - [Adding a link to your Privacy Policy in Chatbot window](/product-docs/chatbots/customizations/adding-a-link-to-your-privacy-policy-in-chatbot-window.md) - [Getting Started with Voice Bots](/product-docs/voice-bot/getting-started-with-voice-bots.md) - [Voice Bot Architecture](/product-docs/voice-bot/voice-bot-architecture.md) - [Supported use cases for Voice Bot](/product-docs/voice-bot/supported-use-cases-for-voice-bot.md) - [Setup and Configuration](/product-docs/voice-bot/setup-and-configuration.md) - [Setup Zendesk email and ticket automation](/product-docs/ticket-automation/setup-zendesk-email-and-ticket-automation.md) - [Building Guides](/product-docs/guides/building-guides.md) - [Guide Theme Customization](/product-docs/guides/guide-theme-customization.md) - [Embedding Guides on your website](/product-docs/guides/embedding-guides-on-your-website.md) - [Embedding Guides in Chatbots](/product-docs/guides/embedding-guides-in-chatbots.md) - [How to copy Guides across sites](/product-docs/guides/how-to-copy-guides-across-sites.md) - [What is the Conversation Flow Builder?](/product-docs/conversational-flow-builder/what-is-the-conversation-flow-builder.md) - [Assign Parameters in Conversations](/product-docs/conversational-flow-builder/assign-parameters-in-conversations.md) - [Predefined Parameters](/product-docs/conversational-flow-builder/assign-parameters-in-conversations/predefined-parameters.md) - [How to use Rules in Conversations](/product-docs/conversational-flow-builder/how-to-use-rules-in-conversations.md) - [Conversation Blocks](/product-docs/conversational-flow-builder/conversation-blocks.md) - [Question](/product-docs/conversational-flow-builder/conversation-blocks/question.md) - [Salesforce Blocks](/product-docs/conversational-flow-builder/conversation-blocks/salesforce-blocks.md) - [Agent Availability Block](/product-docs/conversational-flow-builder/conversation-blocks/salesforce-blocks/agent-availability-block.md) - [Live Agent Handover](/product-docs/conversational-flow-builder/conversation-blocks/salesforce-blocks/live-agent-handover.md): Handoff to Salesforce support agents using Live Agent Rest API - [Guide Blocks](/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks.md) - [Guide Step (Guide Flow)](/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks/guide-step-guide-flow.md) - [Solved Block](/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks/solved-block.md) - [Unsolved Block](/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks/unsolved-block.md) - [Guide (Chatbot)](/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks/guide-chatbot.md) - [HTTP Request](/product-docs/conversational-flow-builder/conversation-blocks/http-request.md) - [Client Events](/product-docs/conversational-flow-builder/conversation-blocks/client-events.md) - [Policy](/product-docs/conversational-flow-builder/conversation-blocks/policy.md): Make use of Large Language models to provide Conversational reasoning and task execution - [Zendesk Sunshine Conversations Handoff (In Widget)](/product-docs/conversational-flow-builder/conversation-blocks/zendesk-sunshine-conversations-handoff-in-widget.md) - [Data Tables](/product-docs/conversational-flow-builder/data-tables.md) - [How to read or search data from Data Tables?](/product-docs/conversational-flow-builder/data-tables/how-to-read-or-search-data-from-data-tables.md) - [Chatbot Analytics](/product-docs/analytics/chatbot-analytics.md) - [Viewing Chat Conversations](/product-docs/analytics/viewing-chat-conversations.md) - [Message Viewer](/product-docs/analytics/message-viewer.md): Deep dive into the messages - [Integrating with Google Analytics](/product-docs/analytics/integrating-with-google-analytics.md) - [Export API](/product-docs/analytics/export-api.md) - [Conversations Endpoint](/product-docs/analytics/export-api/conversations-endpoint.md) - [Messages Endpoint](/product-docs/analytics/export-api/messages-endpoint.md) - [Supported Integrations](/product-docs/integrations/supported-integrations.md): Connect to your CRM, e-commerce and other business systems - [Zendesk](/product-docs/integrations/supported-integrations/zendesk.md) - [Zendesk Sunshine Conversations](/product-docs/integrations/supported-integrations/zendesk-sunshine-conversations.md) - [Salesforce](/product-docs/integrations/supported-integrations/salesforce.md) - [Gorgias](/product-docs/integrations/supported-integrations/gorgias.md) - [Adding Users](/product-docs/account/adding-users.md): How to add new users to the dashboard - [Permissions and Roles](/product-docs/account/permissions-and-roles.md): How to configure role based access control - [Multiple Sites](/product-docs/account/multiple-sites.md): Create different sites for business units, test and production environments - [DeepConverse Public IPs](/product-docs/security/deepconverse-public-ips.md) - [Subprocessors](/product-docs/security/subprocessors.md) - [Data Request Policy](/product-docs/security/data-request-policy.md) - [Technical and Organizational Security Measures](/product-docs/security/technical-and-organizational-security-measures.md) - [Reporting Security Vulnerabilities](/product-docs/security/reporting-security-vulnerabilities.md) - [Log4Shell Vulnerability](/product-docs/security/reporting-security-vulnerabilities/log4shell-vulnerability.md) - [Generative AI - Technical Security Measures](/product-docs/security/generative-ai-technical-security-measures.md) - [Contacting Support](/product-docs/support/contacting-support.md) - [Service Levels and Response Times](/product-docs/support/service-levels-and-response-times.md) - [Platform Stability](/product-docs/support/platform-stability.md)